'The Orange Code' by Bruce Philp unveils the secrets behind ING Direct's success, offering invaluable lessons on branding and customer loyalty. A must-read for innovators.

'Crowning the Customer' by Feargal Quinn is a must-read for anyone passionate about delivering outstanding customer service. Drawing on decades of experience, Quinn offers timeless insights into making customers feel valued and building a loyal clientele. This book is a treasure trove of strategies for businesses aiming to stand out through exceptional service.